Atlassian Administrator – Jira & Confluence

ion8 is a full-cycle business management consultancy that combines deep industry knowledge with the highest technical expertise in the market to create tailored solutions to overcome our client’s business challenges and create disruptive growth.

Overview

We’re looking for an Administrator to work remotely with several functional teams to plan, design, build, and administer ion8’s Atlassian Cloud instance – primarily Jira & Confluence. Your location is not limited to Canada, and the employment term is flexible (full-time, part-time, or contract). Compensation will be based on experience.

Qualifications

• You must have any TWO of the following certifications to be considered for this role (Note: Your certification status must be ‘Active’ to be considered for this position. Any expired certifications will not be accepted):
  • ACP-610 (also known as ACP-MJDP): Managing Jira Projects for Data Center (Certification)
  • ACP-620 (also known as ACP-MJCP): Managing Jira Projects for Cloud (Certification)
  • ACP-420 (also known as ACP-MJSP): Managing Jira Service Projects for Cloud (Certification)
  • ACP-120 (also known as ACP-JCA): Jira Administrator for Cloud Certification
  • ACP-100 (also known as (ACP-JA)): Jira Administration for Data Center and Server Certification
• 2 or more years of experience in Atlassian Jira administration
• Good understanding in customizing Atlassian Jira including but not limited to:
  • Adding custom fields, defining field configurations and schemes
  • Building custom workflows including use of conditions, validators, post–functions
  • Building custom screens, screen schemes
  • Access Management using permission schemes, groups, roles
  • Experience with Jira automation, subscriptions, notification schemes
  • Manage and maintain Jira projects, test plans, templates, workflows, and permissions
  • Ability to write custom JQL (Jira Query Language).
  • Create Jira dashboards for progress, status management, and metrics tracking
• Experience optimizing and improving process workflows, in addition to identifying where functionality can be improved to meet business and user requirements.
• Provide recommendations to users and management on best practices and standardization in implementing projects and processes within Jira and the Atlassian suite.

Responsibilities

• Serve as a subject matter expert for the Atlassian suite of tools, primarily Jira and Confluence
• Administer, configure, and support Jira and Confluence including projects, spaces, permissions, users, roles, reporting, dashboards, workflows, custom fields, issue security, via scripting, add-ons, and the REST API
• Translate business requirements into well-architectured solutions that best leverage the Atlassian suite of tools we offer
• Build and maintain complex JIRA workflows, field configurations, screen schemes, permission schemes and notification schemes
• Recommend, test, install, and configure JIRA or Confluence add-ons and integrations where appropriate
• Partner with the cross-functional teams to ensure our Jira and Confluence environments remain stable, and that we’re delivering on performance and regular upgrades when appropriate
• Create and maintain runbooks around these platforms
• Analyze, review, and document current functionality to determine potential areas of improvement.
• Regularly build and update end-user training documentation targeted for both end-users and the support team