Microsoft Dynamics

Give your sales team a better understanding of customer relationships

Better-informed customers mean higher expectations from your business, bringing a new focus to Customer Relationship Management (CRM) solutions. Microsoft Dynamics 365 gives your sales team the tools they need to turn their customer relationships into revenue. Dynamics 365 will transform your sales division by offering better insights into the needs of your customers and ensure your team can engage them more effectively to close deals more often and more efficiently.

Monitor relationship health and score the biggest leads with artificial intelligence

Dynamics 365 features revolutionary artificial intelligence capabilities that can predict sales prospects who are likelier to buy so that your team can increase conversations with these leads and prioritize those who are more likely to buy based on data. The infused artificial intelligence also examines and assigns a score for customer relationship health, examining potential risks and suggesting next steps in order to help your team preserve important customer relationships. Using Dynamics’ artificial intelligence, your team will be able to find out what your customers are saying about your business through social media insights that can identify competition and help your sales team keep track of important market trends.

Put the focus back on customer relationships

Your sales team can better foster authentic and personal customer relationships using Microsoft Dynamics CRM, which integrates with LinkedIn to build further customer insights on unique needs and allows your team to better connect with clients and manage business relationships. With an AI-integrated sales assistant to help your salespeople by alerting them when to reach out to inactive contacts or when to follow-up with clients, Dynamics keeps your team one step ahead of the competition.

Boost sales team productivity with integration and mobility

Effective CRM solutions should boost the productivity of your sales team and increase revenue by forging long-lasting customer relationships – Dynamics focuses on streamlining the sales process and focusing on best practices to do just that. Office 365 users can integrate the use of popular Microsoft apps like Excel and Outlook to remove the hassle of constantly switching between apps – Dynamics can also add industry news, event, and third-party firmographics so that your team stays up to date at all times. Microsoft Dynamics users can access their CRM solution and sell from anywhere and any device using rich mobile apps.

ion8 can integrate Dynamics CRM solutions with your Microsoft Office 365 productivity suite and other applications and solutions, unifying your workplace and increasing productivity. ion8’s Microsoft Practice Lead holds several Microsoft certifications and is a certified Google Apps Certified Deployment Specialist – helping your business seamlessly integrate your Dynamics customer relationship management experience with either G Suite or Microsoft Office 365.