Texting is the preferred method of communication for many of your clients, particularly millennials – which means texting is the future mainstay of business communication. Businesses who just offer a phone number and no option to text may lose the business to a competitor who offers the option to text rather than call. Keeping up with how your clients want to communicate is integral to gaining and retaining customers in this fast-moving world.
Zipwhip - business texting
Zipwhip is designed to help businesses of all sizes communicate faster and more effectively with customers through texting, turning your business communications into a real competitive advantage. Best of all – Zipwhip lets you get started without any changes to your landline or mobile business phone service.
Zipwhip improves your phone and email-based customer service through the addition of business texting, helping you reach and respond to your customers instantly by sending and receiving SMS and MMS text messages from your organization’s landline number. Most consumers have reported that they have a more positive impression of businesses that implement texting into their customer service operations, and that most prefer text messaging over speaking over the phone, making Zipwhip the perfect solution to modern customer service woes.
Other advantages of Zipwhip include:
- Only service of its kind to allow texting to toll-free business numbers
- Use your existing landline or mobile business phone number, no need to change the number or add new lines
More than 20,000 businesses of all sizes and sectors are currently using Zipwhip to improve customer service through automated responses and messages, as well as keyword triggers that allow your team to serve customers faster and more effectively.
Zipwhip also allows teams to seamlessly increase productivity through instant file sharing, conversation filters, and the many software integration possibilities available to users.
Integrate business texting with your favourite workplace solutions
Zipwhip can be seamlessly integrated with a number of workplace solutions, including syncing texts with Zoho CRM, archiving and invoicing text conversations with Clio, keeping your workflows in one location through Salesforce, and getting a complete view of your customers through Microsoft Dynamics 365. Many other versatile software integrations are available through Zipwhip, making it the ultimate modern customer service tool for any business. The ion8 team can take care of the integration for you and ensure that it is working properly for your systems.