At ion8, we're committed to providing you with reliable, seamless integrations that make your legal practice more efficient. We want to be transparent about some challenges you may have experienced this week while signing up for ion8 Call Connector and share the exciting improvements we've made.

What Happened?

On Tuesday, June 17th, we launched an enhanced ion8 Call Connector experience, migrating users from the native Clio-to-Dialpad integration, also known as Dialpad Talk (which is being discontinued) to our Call Connector app. Unfortunately, this transition revealed some technical challenges that impacted your experience:

  • Difficulty completing the ion8 Call Connector signup process.
  • Issues upgrading from free to paid licenses.
  • Endless spinning wheels during setup.
  • Problems during the phone number synchronization process.

We understand how frustrating these issues have been, and we sincerely apologize for the disruption they have caused to your workflow. We take full responsibility for not delivering the smooth transition you deserved.

What We've Fixed

Improved Technical Infrastructure

As of Wednesday, June 18th, we have implemented smart token management that prevents system overload, which means that you can now

  • Successfully sign up for the ion8 Call Connector and set up your integrations, and
  • Upgrade your licenses easily without interruptions.

Bonus Feature Unlocked As part of this upgrade, we are excited to announce that automatic matter association is now available on the Free plan of ion8 Call Connector! This means that when you receive calls from clients, opposing counsel, or other contacts in your legal practice, those call logs will automatically be associated with the related matter in your case management system, saving you valuable time on administrative tasks and ensuring better case documentation.

Your Next Steps

If you successfully signed up: You're all set! You can now use Call Connector and upgrade to our Way Better plan anytime through the Subscriptions tab in ion8 Connect.

Contact us at +1 (888) 382-9559 or send an email to support@ion8.net if:

  • You see a spinning wheel during setup for more than 5 minutes
  • Your contact synchronization appears stuck or incomplete
  • You're unable to complete the migration process
  • Any part of the setup seems to be running indefinitely

Thank You

Thank you for choosing ion8 Call Connector and for your patience as we worked through these growing pains. Your trust in our platform drives us to continuously improve and deliver the reliable, efficient tools your legal practice deserves.

We are continually working to improve your user experience with Call Connector and will provide further updates as they become available.