Client communication is at the heart of every successful law firm, with calls and text messages driving intake, case progress, and billable activity. Yet too often, this data lives outside the practice management system, leading to missed billable time, incomplete matter records, and unnecessary manual work.

The CallConnector.ai and Smokeball integration is designed to solve this problem by automatically syncing call and SMS activity directly into Smokeball, ensuring every client interaction is captured and accessible where legal teams already work.

CallConnector.ai: Capturing Communication Automatically

CallConnector.ai is an intelligent middleware that unifies communications and case management for legal practices. Every call, every meeting, every detail is captured and logged automatically. It captures inbound and outbound calls, logs message conversations, and associates them with the correct client or matter. For legal teams, this means communication data is no longer fragmented across devices or systems. Every interaction is recorded accurately, consistently, and without adding to staff workload.

Smokeball: Built for Legal Workflows

Smokeball is an AI-powered legal practice management software platform that boosts your productivity, featuring automatic time tracking, document automation, and billing. It centralizes matters, billing, tasks, and documents, reducing repetitive administrative work. Smokeball helps firms operate more efficiently and maintain accurate case records.

However, client communication, particularly calls and SMS, often begins outside the platform. Without automation, firms must rely on staff to manually log interactions, increasing the risk of lost information and unbilled time.

How CallConnector.ai + Smokeball Integration Works

When CallConnector.ai and Smokeball are connected, communication data flows seamlessly into your practice management system:

  • Calls are automatically logged as Fees or Tasks when a matching matter is identified.
  • SMS conversations are saved as Memos, creating a complete communication history.
  • All interactions are tied directly to the appropriate Smokeball matter.

This creates a single source of truth for client communication, reducing errors and improving visibility across the firm. Learn more on how the integration works.

Why This Integration Matters for Your Law Firm

By combining CallConnector.ai automated communication tracking with Smokeball’s legal-grade practice management, firms gain tangible operational advantages:

  • Increased billing accuracy by capturing more billable calls.
  • Stronger case records with complete, time-stamped communication histories.
  • Higher productivity through reduced manual data entry.
  • Improved accountability with clear records of client interactions.

Whether for intake teams, attorneys, or administrative staff, this integration ensures communication supports, rather than disrupts, legal workflows.

Law firms need better integration between the tools they already use. The CallConnector.ai and Smokeball integration bridges the gap between client communication and matter management, helping firms stay organized, compliant, and efficient.

This integration will give Smokeball users a smarter way to track calls and messages, automatically and at scale.