In the legal world, every minute spent with a client has value and is billable, provided it's tracked correctly. Phone calls are one of the most common forms of communication in law firms, yet they’re also the most overlooked when it comes to billing. In fact, inefficient time tracking is one of the leading causes of lost revenue for law firms.

The Problem: Disconnected Call Workflows and Missed Billable Time

This challenge is prevalent among firms that utilize a combination of mobile phones, desk phones, and cloud-based communication tools. Even with modern practice management systems, many law firms struggle to connect communication with billing workflows.

Common operational challenges include:

  • Calls are made from a mix of desk phones and mobile devices.
  • Attorneys track calls manually if they remember.
  • Notes are scattered across notebooks, emails, and digital tools.
  • Billing teams are left to piece together call time from fragmented information.

These challenges can lead to significant profit leakage. According to OneAdvanced’s survey in the 2024 Legal Sector Trends report, firms’ biggest forms of profit leakage were missing time entries at 37% and inaccurate time entries at 23%.

The Solution: ion8’s Call Connector

ion8 Call Connector, developed by ion8, aims to help law firms bridge the gap between communication, case management, and billing. With seamless integration into systems like Clio Manage and Zoho CRM, it ensures every phone call and SMS communication is captured, logged, and ready to bill automatically.

Here’s how it helped firms reclaim their billable hours:

  1. Auto-Log Calls into Your CRM or Practice Management Software: Call Connector automatically records call data from your telephony system and sends it directly to your Customer Relationship Management (CRM) or Practice Management Software (PMS). No more manual entries, no more missing calls, and no more billing guesswork. Ion8 Call Connector integrates seamlessly with Clio, Zoho, Filevine, Lawmatics, Smokeball, and many more, with additional integrations to come.

  2. Smarter Note-Taking with Call Pop: Call Connector’s browser-based Call Pop opens during calls, displaying contact details, call history, and related matters pulled from the CRM or PMS. Attorneys can take notes in real-time, without switching tabs or manually searching for information.

  3. AI-Generated Call Summaries: When attorneys forget to take notes or are too busy to write them, Call Connector will step in to assist. Its AI-powered call summaries capture the key points of a conversation automatically, reducing administrative overhead and making sure important details aren’t lost.

  4. Reduced Billing Leakage: The biggest win? Billing accuracy. Because Call Connector tracks every client call and attaches it to the right matter or project, firms don’t lose time to human error or forgetfulness. Each minute spent on the phone is a minute captured and billed.

  5. Mixed Licensing for Cost Efficiency: Everyone in your firm can benefit from using Call Connector, but we also understand that budgets vary. That’s why we offer mixed licensing, so you only pay for premium features where they’re needed most. Attorneys receive full call tracking and logging, while admin staff have access to the tools they require.

  6. Secure, Searchable Call Recordings & Transcriptions: Call Connector automatically stores call recordings and transcriptions in cloud services like Google Drive or Dropbox. Direct links to each file are included in the call logs within your CRM or PMS, making it easy to review conversations, support billing, and maintain accurate records.

Why Law Firms Are Choosing ion8 Call Connector

Law firms are increasingly recognizing that operational efficiency is key to profitability. ion8’s Call Connector helps firms turn communication into revenue by not only saving time but also recovering revenue that firms don’t even realize they’re losing.

Contact us today to see how your firm can benefit from ion8 Call Connector and unlock your hidden revenue.